Refund and Returns Policy

At Fenix Wings, we strive to ensure your complete satisfaction with your purchases. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

**Return Eligibility:**

– You may return eligible items within 7 days from the receipt of the shipment.

– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

**Refund Eligibility:**

– Refunds are accepted only if the returned material is in good condition and matches the original item purchased.

– Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.

– Refunds will be processed within 5 days after we receive the returned product.

**Return Process:**

1. Contact Customer Support: Please contact our customer support team at care@fenix-wings.com to initiate the return process. Provide your order details and reason for the return.

2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.

3. Package the Item: Securely package the item in its original packaging, including any accessories or documentation that came with it.

4. Ship the Item: Ship the item back to us using a trackable shipping method.

5. Inspection and Refund: Once we receive the returned item and verify its eligibility, we will initiate the refund process.

6. Refund Confirmation: You will receive confirmation via email once your refund has been processed.

**Non-Eligible Items:**

– Certain items are not eligible for return or refund, including:

 – Products that have been used, damaged, or altered.

 – Items without their original packaging or accessories.

 – Customized or personalized items.

**Contact Us:**

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at care@fenix-wings.com. We are here to assist you and ensure your shopping experience with us is exceptional.

**Policy Updates:**

Fenix Wings reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.